Effective Date: July 2025
Website: www.Debbiluxury.com
Contact Email: debbiebarbieskincare@gmail.com
Phone: +44 7918 916597 +2347018122346
1. Overview
At DebbieBarbieSkincare, we take pride in the quality of our products and your satisfaction is very important to us.
However, due to the personal and hygienic nature of skincare and cosmetic products, we can only accept returns or issue refunds under specific conditions explained below.
By placing an order on our website or social media platforms, you agree to this Return & Refund Policy.
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2. Eligibility for Returns or Refunds
We accept returns or refunds only if:
•You received a wrong item, damaged product, or an incomplete order; or
•Your order was cancelled before processing/shipping.
For health and hygiene reasons, we cannot accept returns of opened or used skincare products unless they are proven to be faulty.
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3. Time Frame
You must contact us within 7 days of receiving your order to request a return or refund.
All approved refunds are processed within 7–30 working days from confirmation of eligibility.
(Refunds are made to the original payment method used for purchase.)
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4. Return Conditions
To qualify for a return:
•The item must be unused, unopened, and in its original packaging.
•Proof of purchase (order number, receipt, or confirmation email) must be provided.
•Products purchased during sales or promotional offers are non-refundable, unless damaged or incorrect.
•Customers are responsible for return shipping costs, unless the item was sent in error or damaged on arrival.
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5. Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please email debbiebarbieskincare@gmail.com within 48 hours of delivery with:
•A clear photo of the product(s) and packaging
•Your order number
•A short description of the issue
We will investigate promptly and arrange a replacement or refund if eligible.
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6. Late or Missing Refunds
If you haven’t received your refund after 30 working days:
1.Check your bank or payment account again.
2.Then contact your bank — it may take additional time before your refund is officially posted.
3.If you’ve done all this and still haven’t received it, contact us at debbiebarbieskincare@gmail.com.
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7. Non-Refundable Items
The following are not eligible for refunds or exchanges:
•Opened or used skincare products
•Custom, personalised or pre-order items
•Gift cards and sale items
•Items returned without prior authorisation
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8. Exchanges
We currently do not offer exchanges, except for wrong or defective items.
If you received the wrong product, we’ll send a replacement once the original item is returned.
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9. Part Payment & Pre-Order Policy
If a customer makes a part payment or deposit to reserve or initiate an order:
•The balance must be completed within 14 days (or within the agreed time frame stated at checkout or in messages).
•After 30 days of no communication or completion, the order will be marked as cancelled, and the deposit will be non-refundable, as raw materials and supplies are already reserved.
•If a refund is approved after part payment, it will be processed within 7–30 working days, less any administrative or material cost deductions incurred.
This ensures fairness while protecting the business against late cancellations.
10. Order Cancellations
Orders may be cancelled within 24 hours of purchase if not yet processed or shipped.
After this time, cancellations are subject to our standard refund window (7–30 working days).
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11. Contact Us
For refund or return requests, please contact:
DebbieBarbieSkincare
📧 Email: debbiebarbieskincare@gmail.com
📞 Phone: +44 7918 916597
🌐 Website: www.Debbiluxury.com
📍 Birmingham, United Kingdom
